Thank you for shopping at Z Fold & Flip! We are proud to offer free shipping on all orders, no matter where you are. Below you'll find everything you need to know about how and when your order will arrive.

Order Processing

Orders are processed within 1–3 business days (Monday to Friday). Once your order is processed and shipped, you'll receive a confirmation email with tracking details.

Shipping Options & Estimated Delivery Times

We provide fast and free shipping worldwide. The following are estimated delivery times by region:

• United States
  • Express Shipping: 5–8 Business Days
  • Standard Shipping: 5–10 Business Days
• Europe
  • Express Shipping: 5–8 Business Days
  • Standard Shipping: 5–14 Business Days
• Australia & Canada
  • Express Shipping: 5–8 Business Days
  • Standard Shipping: 5–14 Business Days
• Rest of the World
  • Express Shipping: 5–8 Business Days
  • Standard Shipping: 14–20 Business Days

Please note: These are estimated delivery times and may vary due to customs clearance, holidays, or carrier delays.

Order Tracking

You can track your order at any time using our tracking page:
https://0vuxtu-f9.myshopify.com/apps/17TRACK

Once your order ships, you will receive a tracking number via email. Please allow 24-48 hours for tracking information to update in the carrier's system.

Incorrect Address

If you entered an incorrect address during checkout, please contact us at zfoldandfliphelp@gmail.com within 24 hours.

Address changes cannot be guaranteed beyond this period. We are not responsible for orders shipped to incorrect addresses after this timeframe or for any additional shipping charges that may result from address corrections.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at zfoldandfliphelp@gmail.com within 7 days of the expected delivery date.

We'll open a case with the shipping carrier and, if confirmed lost or damaged, we will offer a replacement or full refund.

Customs and Import Duties

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Returns

We offer hassle-free returns within 15 days of delivery. Items must be unused and in original condition.

Customers in the European Union are entitled to a 14-day withdrawal period under EU consumer protection regulations.

Restricted Shipping Destinations

At this time, we do not ship to the following countries:

• Aruba
• Barbados
• Bolivia
• Cayman Islands
• Dominican Republic
• Ecuador
• Fiji
• Guatemala
• Haiti
• Honduras
• Iraq
• Kosovo
• Mongolia
• Panama
• Paraguay
• Saint Martin
• Trinidad & Tobago
• Venezuela

Need Help?

If you have any questions about shipping or your order, don't hesitate to contact our support team:

Email: zfoldandfliphelp@gmail.com
Phone: +48 784 137 850
Support Hours: Available 24/7

We appreciate your trust in Z Fold & Flip. Thank you for choosing us!